Shipping policy

Shipping Policy

Thank you for shopping with us! We use a third-party fulfillment partner, Tapstitch, to help process and ship orders placed through our Shopify store.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after your order is placed.

Processing times may vary during holidays, promotions, new product launches, or periods of high order volume.

Shipping & Delivery

Once your order has been processed, it will be shipped using the shipping option selected at checkout.

Estimated delivery times depend on the shipping method, destination, and carrier.

Please remember that processing time and shipping time are separate. Delivery estimates begin after your order has been processed and shipped.

Shipping times are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside of our control may affect delivery.

Tracking Information

Once your order ships, you will receive tracking information by email when tracking is available.

Tracking information may take some time to update after the package has been handed over to the carrier.

Multiple Items

If you order multiple items, your products may arrive in separate packages.

Items may be fulfilled from different locations, which means you may receive multiple tracking numbers and your items may arrive at different times.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you enter an incorrect address, please contact us immediately. We will do our best to make corrections before your order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply for reshipment.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your mailbox, mailroom, or other safe delivery locations.

You may also contact the shipping carrier to report the issue or file a claim.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.

Shipping Delays

We are not responsible for delays caused by circumstances outside of our control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Customs delays
  • Incorrect or incomplete shipping addresses
  • Natural disasters
  • High shipping volumes
  • Other unforeseen circumstances

We will do our best to assist you with any shipping concerns.

International Shipping

If international shipping is available at checkout, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

International delivery times may vary because of customs processing.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Because orders may be sent to fulfillment shortly after purchase, we cannot guarantee that cancellation will be possible once an order has entered the fulfillment or shipping process.

Contact Us

If you have questions about your order or shipping, please contact us through our Shopify store’s contact page.

Thank you for shopping with us and supporting our small business!