Refund policy

Return & Refund Policy

Thank you for shopping with KaaKaanZoriMatchedMyFly. We want you to love your purchase. Please review our Return & Refund Policy before placing your order.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Be free of stains, odors, makeup, pet hair, or other signs of use
  • Have all original tags and packaging, when applicable
  • Be returned within 30 days of delivery

Items that do not meet these requirements may not be eligible for a refund.

2. Items That Cannot Be Returned

For health, hygiene, and product-quality reasons, certain items may be non-returnable.

These may include:

  • Items that have been worn or washed
  • Items that have been damaged after delivery
  • Items with stains, odors, makeup, pet hair, or other signs of use
  • Clearance or final-sale items, when identified as final sale
  • Gift cards
  • Personalized or customized products, when applicable

3. Wrong Size or Change of Mind

Please review the size chart and product information carefully before placing your order.

If you select the wrong size, color, or style, or simply change your mind after receiving the item, the item may be eligible for return if it meets our return requirements.

Original shipping costs are generally non-refundable, and the customer may be responsible for return shipping costs.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please email K.JMatchedMyFly@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Clear photographs of the packaging, if applicable

Please do not return a damaged, defective, or incorrect item until we have provided return instructions.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

5. Return Authorization

Please contact us before sending any item back.

Unauthorized returns may not be accepted or may experience delays in processing.

Return instructions will be provided after your request has been reviewed.

6. Return Shipping

Unless the item is defective, damaged, or incorrectly fulfilled, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged while being shipped back to us.

7. Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by an error on our part.

8. Partial Refunds

In some circumstances, a partial refund may be issued if an item is returned in a condition that does not fully meet our return requirements.

9. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If the requested replacement item is unavailable, we may offer another appropriate resolution, such as a refund.

10. Sale and Clearance Items

Items marked Final Sale or Clearance at the time of purchase are not eligible for return or refund unless the item arrives damaged, defective, or incorrect, or otherwise required by applicable law.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Because orders may be sent to fulfillment shortly after purchase, we cannot guarantee that an order can be canceled once it has entered the fulfillment or shipping process.

12. Refunds for Lost or Stolen Packages

If tracking confirms that a package was delivered to the shipping address provided at checkout, we are not automatically responsible for packages that are subsequently lost or stolen.

Customers should first contact the shipping carrier and, when appropriate, file a claim.

13. Contact Us

For questions about returns or refunds, please contact:

KaaKaanZoriMatchedMyFly
Email: K.JMatchedMyFly@gmail.com
Location: Boston, MA, USA

Please include your order number in your email so that we can assist you as quickly as possible.

Thank you for shopping with KaaKaanZoriMatchedMyFly and supporting our small business!